Error Code 0x8919CB61

[nazp]

Hi there,

I have been having a lot of problems with my printer.  Started with a jammed print job but when cleared it kept saying it was still jammed and then that the cartridge was jammed when it wasn't. Also keeps saying drawer is open when it not.

Now it's saying there is an error and the code is 0x8919CB61 and all the buttons are flashing.  Any ideas would be welcomed please?

[A_Gayathri]

Hi @nazp,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet 8012e is dealing with multiple issues. The error code 0x8919CB61 typically indicates a hardware or firmware issue. 

Here are some steps you can take to troubleshoot and potentially resolve the issue: 

Power Cycle the Printer:

• Turn off the printer.
• Unplug the power cord from the back of the printer and wait for about 60 seconds.
• Plug the power cord back in and turn the printer on.

Check for Paper Jams:

• Open all accessible doors and remove any visible paper jams or debris. Check the paper path carefully.

Inspect Cartridges:

• Ensure that the ink cartridges are properly seated. Remove and reseat them if necessary.
• Check for any protective tape or packaging that might still be on the cartridges.

Check the Drawer:

• Ensure that the paper tray or drawer is properly seated and closed. Sometimes, the printer may misinterpret the state of the drawer.

Update Firmware: Update the firmware on an HP printer

• Check if there are any firmware updates available for your printer. Updating the firmware might resolve some errors.

Reset the Printer:

• Perform a factory reset if other steps do not resolve the issue. This option is usually available in the printer’s settings menu.

Refer to this document:  HP OfficeJet 8012e All-in-One Printer User manual 
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[nazp]

Hi Gaya1239,

Completed all tasks and runs ok but still getting the Tray Open happening occassionly now and not everytime which is good.

Can you suggest any other action to resolve Tray Open?

Thanks,

Nazp

[A_Gayathri]

Hi @nazp ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!