• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-26-2021 08:24 PM - last edited on ‎07-27-2021 07:38 AM by

HP Recommended
Product: HP Officejet 5255
Operating System: Microsoft Windows 10 (64-bit)

My HP Officejet 5255 is doing the flashing light thing and displaying  "ERROR CODE 0XB3D58A2B". My PC does not detect the printer. HP Smart Diagnose and Fix does not detect the printer. Unplugging and allowing the printer to rest for 60 seconds and plugging it back in does not assist. Obviously a Google search does not give a result for the specific error code or I would not be here. Any suggestions. Thanks in advance.

Category:
6 people had the same question
1 REPLY 1

‎07-30-2021 11:16 AM

HP Recommended

@userjclane

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand you are receiving a"0XB" error on the printer

We can perform a factory defaults on the printer to resolve the issue To restore the printer to the original factory defaults

  • 1. On the printer control panel display, from the Home screen, swipe left to see (⚙️  Setup ) and touch ( ⚙️ Setup ).
  • 2. Touch Tools, touch Restore Factory Defaults, and then follow the onscreen instructions.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

ECHO_LAKE
I am an HP Employee

2 people found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.