Error Code CE.50.09.0B but I can find that error code in your support. What should I do?

[PBDon]

Error Code CE.50.09.0B, but I can find that error code in your support. What should I do?

[A_Gayathri]

Hi @PBDon,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the error code CE.50.09.0B on your HP OfficeJet Pro 9125e typically indicates a hardware-related issue. 

Here are some steps you can take to troubleshoot and potentially resolve the error:

• Restart the Printer: Turn off your printer, unplug it from the power source, wait for about 60 seconds, then plug it back in and turn it on.
• Check for Paper Jams: Open all access doors and check for any paper jams or obstructions inside the printer. Make sure there are no small pieces of paper stuck in the rollers or other parts.
• Inspect Cartridges: Ensure that the ink cartridges are correctly installed. Remove them and reinstall them to ensure they are seated properly. Check for any protective tape or packaging that may have been missed.
• Update Firmware: If you can access the printer's control panel, check if there are any firmware updates available. You can also download the latest updates from the HP website. Update the firmware on an HP printer
• Reset Printer Settings: You can perform a partial reset of your printer by accessing the settings menu on the printer. Look for an option like "Restore Factory Defaults" or "Reset All Settings."
• Perform a Self-Test: Use the printer's control panel to perform a self-test or diagnostic report. This can help you identify any specific issues.

Refer to this document: HP OfficeJet Pro 9125e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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