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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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Welcome to our HP User Forum!
The error code OXB3DEBBEB on an HP ENVY Photo 6255 All-In-One Printer typically indicates a hardware or firmware issue. Here are a few steps you can try to resolve the error:
Restart the Printer: Turn off the printer, unplug the power cord, and wait for about 1-2 minutes. Then, plug the power cord back in and turn on the printer. This simple reset can often clear temporary glitches and resolve the error.
Update Firmware: Check if there is a firmware update available for your HP ENVY Photo 6255 printer: HP ENVY Photo 6255 All-in-One Printer Software and Driver Downloads | HP® Customer Support. Follow the provided instructions to update the firmware if available/applicable.
Check for any Paper Jams: Make sure there are no paper (print label!) jams or obstructions inside the printer. Open the printer's cover, check the paper path, and remove any jammed paper carefully. Ensure that the paper tray is properly loaded with the correct type and size of paper.
Perform a Hard Reset: If the error persists, try performing a hard reset on your HP 6255 printer. This can help clear any internal errors. To do this, turn off the printer, unplug the power cord, and disconnect any other cables connected to it. Press and hold the power button for at least 30 seconds. Then, reconnect the power cord and turn on the printer.
Contact HP Support: If the error code OXB3DEBBEB continues to appear after trying the above steps, it's recommended to contact HP customer support or refer to the printer's documentation for further assistance. They can provide specific troubleshooting steps or suggest any necessary repairs: https://www.support.hp.com.
On the HP Support website, you will find various resources and tools to help you troubleshoot issues, find product manuals and drivers, download software updates, and get assistance from HP's customer support team. You can search for your specific product model or browse through the available support options to access relevant information and contact HP for assistance.
Hope this was helpful.
Kind Regards,
NonSequitur777
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