Error E0

[MSM36]

NEW CARTRIDGE FITTED. CHECKED INK IS IN CARTRIDGE AND CLEANED HEAD. WILL NOT WORK . ERROR  E0 SHOWN . ANY SUGGESTIONS TO RESOLVE PROBLEM

[Kuroi_Kenshi]

Hi @MSM36,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Power Cycle the Printer:

• Turn off the printer and disconnect it from the power source.
• Wait for about 1 minute.
• Reconnect the power cable and turn on the printer.

Check Cartridge Installation:

• Open the printer cover and make sure the ink cartridges are installed correctly.
• Remove and reinsert the cartridges to ensure they are seated properly.

Clean Cartridge Contacts:

• Turn off the printer.
• Open the printer cover and remove the ink cartridge.
• Using a lint-free cloth dampened with distilled water, gently clean the copper contacts on the cartridge.
• Allow the contacts to dry before reinstalling the cartridge.

Update Printer Firmware:

• Visit the HP Support Page and search for your printer model to download the latest firmware.
• Follow the instructions to update the printer's firmware.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool. This utility can automatically diagnose and resolve many printing-related issues.

Reset the Printer:

• Restore factory settings to reset the printer:
• Turn off the printer.
• Press and hold the Resume button, then press the Power button. Continue to hold both buttons for 15 seconds.
• Release both buttons. The printer should start with factory reset settings.

Check for Blocked or Jammed Paper:

• Ensure there are no paper jams or foreign objects inside the printer.
• Open the printer cover and check the paper path for any obstructions.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,