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‎04-20-2025 01:09 PM

HP Recommended

Help

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2 REPLIES 2

‎04-20-2025 01:10 PM

HP Recommended

I  need to scan/ not working

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‎04-22-2025 05:29 AM

HP Recommended

Hi @CE521 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

Error F0.01.01.02 on the HP Envy 61000e typically indicates a scanner malfunction or firmware issue. Here are some steps to troubleshoot:

 

1. Perform a Power Reset

  • Turn off the printer.
  • Unplug the power cord from the printer and the wall outlet.
  • Wait 60 seconds, then reconnect the power cord directly to a wall outlet (avoid surge protectors).
  • Turn on the printer and check if the error persists.

 

2. Check for Firmware Updates

 

3. Reset the Printer

  • Press and hold the Power button for 15 seconds.
  • Restart the printer and check if the error persists.

 

Let me know if any of these steps help! 😊

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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