Error Message Remains After Just Replacing with New Cartridge

[CathyS2024]

I just bought a $50 blue ink cartridge because that is what the printer indicated needed to be replenished and I am getting the same error message

[Sneha_01]

Hi @CathyS2024 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to replace the blue ink cartridge and still receive the same error message. There could be a few reasons for this issue, even after you’ve installed the new cartridge. Here’s a step-by-step troubleshooting guide to help you resolve the problem:

1. Ensure the Ink Cartridge is Installed Correctly

Sometimes, an incorrectly installed cartridge or even a slightly misaligned cartridge can trigger an error message.

Fix:

• Turn off the printer and unplug it from the power source for about 30 seconds.
• Open the printer’s ink compartment and remove the new blue ink cartridge.
• Reinstall the cartridge carefully, ensuring it clicks into place properly.
• Close the cartridge compartment and plug the printer back in. Turn it on and check if the error persists.

2. Check for Protective Tape or Packaging

New ink cartridges often come with protective tape or packaging that needs to be removed before installation. If the tape is not fully removed, it can block the ink flow and cause errors.

Fix:

• Remove the cartridge and carefully check if there is any protective tape or plastic on the cartridge. This is usually a bright-colored tape covering the metal contacts.
• Peel off the tape and reinstall the cartridge.

3. Clean the Cartridge Contacts

Dirty or smudged contacts between the cartridge and the printer can cause an error, as the printer may not properly detect the ink cartridge.

Fix:

• Turn off the printer and unplug it from the power source.
• Remove the ink cartridge and gently clean the metal contacts (on both the cartridge and the printer) using a soft lint-free cloth.
• Be sure not to touch the ink nozzle (the part that touches paper) with your fingers, as this could contaminate the ink.
• Reinstall the cartridge and power the printer back on.

4. Reset the Printer

Performing a full reset on your printer can often clear up any errors that persist after a cartridge replacement.

Fix:

1. Turn off the printer.
2. Unplug it from the power source and wait for 60 seconds.
3. Plug the printer back in, turn it on, and check if the error message disappears.

5. Check for Cartridge Compatibility

It’s important to ensure that the new cartridge is the correct model for your printer. Even if the printer indicated that the blue ink was low, an incompatible or incorrect cartridge could cause an error.

Fix:

• Double-check that the blue cartridge you purchased is compatible with your printer model (for example, make sure it’s the right HP cartridge for your HP printer model).
• You can usually find this information on the printer’s manual or by visiting the HP support website.

6. Perform an Ink Cartridge Reset (if applicable)

Some HP printers have an ink cartridge reset feature that you can use if the error persists even after replacing the cartridge.

Fix:

1. Remove the new cartridge from the printer.
2. Turn off the printer and leave it off for about 5 minutes.
3. Turn the printer back on and reinstall the cartridge, ensuring it’s installed correctly.
4. If your printer has a reset option for cartridges in the settings menu, you can follow the on-screen instructions.

7. Check for Printer Firmware Updates

Sometimes, an outdated printer firmware can lead to errors with recognizing new ink cartridges.

Fix:

• Go to the HP Support Website or use the HP Smart app to check if there is a firmware update available for your printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support