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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎07-26-2020 12:58 PM

HP Recommended

I have already attempted all the recommended steps from another post with the same error as a title. The error message has not changed, and I can't access any other menu on the printer, the firmware is also up to date, I don't know where to go from here.

I have already attempted the suggestions from this post.

https://h30434.www3.hp.com/t5/Inkjet-Printing/Error-Message-The-Printhead-installed-is-not-intended-...

1 person had the same question
1 REPLY 1

‎07-29-2020 06:17 AM

HP Recommended

Hi @Bell18

 

Welcome to the HP Support Community. I'd be happy to help you with the Printhead error.

 

Please try these steps - HP Printers - Error Indicates Faulty Printhead

 

If the issue still persists, I'd suggest you Contact HP in your region regarding this. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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