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‎03-03-2021 05:27 PM

HP Recommended
Product: HP
Operating System: Microsoft Windows 10 (64-bit)
I have a issue with printing.
When I click on print there's always a error. I clicked on troubleshoot and received  a message saying "There might be problems with HP3FABCB (HP ENVY 6000 series). Windows will take additional steps to further troubleshoot."
I've followed instruction.
I restarted my printer, unplugged the cord and plug back the cord how many time and switch back on the printer. uninstalled and reinstalled the printer. updated the Windows 10.
 
I need help
 
Category:
4 REPLIES 4

‎03-03-2021 05:30 PM

HP Recommended

By the way HP ENVY 6032 Printer

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‎03-06-2021 02:29 AM

HP Recommended

@Ann-Marie_Fen, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error. Let us try these steps:

 

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎03-06-2021 05:46 AM

HP Recommended

Tried that and it never worked.

I’m getting a replacement printer from HP.

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‎03-08-2021 01:22 AM

HP Recommended

@Ann-Marie_Fen

 

Glad to know that the printer is being replaced. Keep us posted for any other assistance.

KUMAR0307
I am an HP Employee

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