cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Ann-Marie_Fen
New member
3 2 0 0
Message 1 of 5
108
Flag Post

Error Message

HP Recommended
HP
Microsoft Windows 10 (64-bit)
I have a issue with printing.
When I click on print there's always a error. I clicked on troubleshoot and received  a message saying "There might be problems with HP3FABCB (HP ENVY 6000 series). Windows will take additional steps to further troubleshoot."
I've followed instruction.
I restarted my printer, unplugged the cord and plug back the cord how many time and switch back on the printer. uninstalled and reinstalled the printer. updated the Windows 10.
 
I need help
 
4 REPLIES 4
Ann-Marie_Fen
Author
New member
3 2 0 0
Message 2 of 5
Flag Post
HP Recommended

By the way HP ENVY 6032 Printer

Reply
0 Kudos
Kumar0307
HP Support Agent
HP Support Agent
18,992 18,994 1,353 1,563
Message 3 of 5
Flag Post
HP Recommended

@Ann-Marie_Fen, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error. Let us try these steps:

 

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Ann-Marie_Fen
Author
New member
3 2 0 0
Message 4 of 5
Flag Post
HP Recommended

Tried that and it never worked.

I’m getting a replacement printer from HP.

Reply
0 Kudos
Kumar0307
HP Support Agent
HP Support Agent
18,992 18,994 1,353 1,563
Message 5 of 5
Flag Post
HP Recommended

@Ann-Marie_Fen

 

Glad to know that the printer is being replaced. Keep us posted for any other assistance.

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation