Error OXB8D3D066

[DoylieN]

Hi

I have a HP Envy5032 and an error code has come up.

OXB8D3DO66

Before this the HP app was saying I wasn't connected to the Internet but I was. 

Help please!

[VikramTheGreat]

Hi @DoylieN,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I know how frustrating it can be when your HP Envy 5032 printer suddenly throws an error like 0xB8D3D066, especially when everything else seems to be working fine, including your internet connection. You're not alone in this, and I’m here to help you get back to printing smoothly.

Steps to Fix the Issue

1. Restart Everything

• Turn off your printer.
• Unplug it from the power source for 60 seconds.
• Restart your Wi-Fi router.
• Restart your computer or mobile device.
• Plug the printer back in and turn it on.

2. Run HP’s Diagnose & Fix Tool

HP has a built-in tool in the HP Smart app that can automatically detect and fix issues like this.

👉 Use Diagnose & Fix in the HP app to repair common printing issues (Windows, macOS) | HP® Support

• Open the HP Smart app.
• Click your printer > Diagnose & Fix.
• Follow the on-screen instructions.

3. Check Internet Connection

Even if your device is online, the printer might not be:

• Make sure the printer is connected to the same Wi-Fi network as your device.
• Print a Network Configuration Page from the printer settings to confirm.

4. Update Firmware

Outdated firmware can cause strange errors:

• Go to HP ENVY 5032 All-in-One Printer Software and Driver Downloads | HP® Support
• Download and install the latest firmware and drivers.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat