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‎09-18-2020 05:37 PM

HP Recommended
Product: HP Officejet Pro 8725
Operating System: Microsoft Windows 10 (64-bit)

All of the sudden when I try to print from my desktop, the documents error out; get to the spooler and immediately error out

Printer is connected, online, and shows ready in HP Smart.  Printer works with other devices in my home.

I have tried 'everything' I can think of all of the way down to deleting all drivers and apps in printui.exe /s and reinstalling from scratch.

 

Help is appreciated...I am missing something...

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-19-2020 01:08 AM

HP Recommended

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy and check.

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎09-19-2020 01:08 AM

HP Recommended

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy and check.

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎09-19-2020 07:20 AM

HP Recommended

Hallelujah!  This version of the utility fixed it!  I ran other Scan Doctors that didn't work.  Can you give me insight into what this 5.07 version may have done differently?

 

Thank you!

Was this reply helpful? Yes No
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