Error Printing

[RONH999]

When I try to print a test page or any other page I get "Error, Printing" message on print queue.
HP ColorLaserJet MFP M182-M185

Windows 11. When I go to Device Manager and click on Printers this HP printer is not listed.

HP Smart App installed. It says printer is ready. Rebooted computer after app installed.

When I print from HP Smart App I get same error message.

No message on printer.

Printer works okay on another computer that is Windows 10.

[Raj_05 · Accepted solution]

Hi @RONH999,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP ColorLaserJet MFP M182-M185 is having trouble communicating with your Windows 11 PC. Here are a few steps you can try to resolve the issue.

Check Printer Connection

• Ensure the printer is properly connected to your Windows 11 PC via USB or network.
• If it's a network printer, make sure it's connected to the same network as your PC.

Reinstall Printer Drivers

• Go to Settings > Devices > Printers & scanners.
• Select your HP ColorLaserJet printer and click Remove device.
• Visit the HP Support website and download the latest drivers for your printer model.
• Install the drivers and follow the on-screen instructions.

Update Windows

• Ensure your Windows 11 is up to date by going to Settings > Update & Security > Windows Update and checking for updates.

Check Printer Settings in HP Smart App

• Open the HP Smart app.
• Go to Printer Settings and make sure the printer is set up correctly.

Reset Printer

• Try restarting the printer. Turn it off, wait a minute, and then turn it back on.

Clear Print Queue

• Open Control Panel and go to Devices and Printers.
• Right-click on your printer and select See what's printing.
• Cancel any pending print jobs and try printing again.

Add Printer Manually

• Go to Settings > Devices > Printers & scanners.
• Click Add a printer or scanner.
• Follow the prompts to add the printer manually, even if it doesn't appear in the list.

Check for Conflicting Software

• Sometimes third-party security software or other applications can interfere with printing. Ensure that no other software is blocking the print job.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support