Error and flashing lights 4650

[Afmoreno]

I have the above mentioned error code 0xb83811b0 on a officejet 4650 flashing all lights. What do I do? I read a similar post that says if I rest wrong I will brick the device. Plz help 

[Sneha_01]

Hi @Afmoreno,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Error code 0xb83811b0 on an HP OfficeJet 4650, accompanied by flashing lights, usually indicates a significant issue with the printer. This could be related to hardware failure, firmware issues, or internal errors. Here’s a step-by-step guide to troubleshoot and potentially resolve the issue:

1. Power Cycle the Printer:

• Press the power button to turn off the printer
• Disconnect the power cord from the printer and the wall outlet:
• Wait for at least 60 seconds to allow any residual power to drain.

Reconnect and Power On:

• Plug the power cord back into the printer and the wall outlet.
• Turn the printer on and check if the error persists.

2. Check for Physical Obstructions:

• Open the printer’s access door to check for any paper jams or obstructions inside the printer.
• Carefully remove any jammed paper or foreign objects you find.
• Ensure that the access door is closed securely before powering the printer back on.

3. Inspect Ink Cartridges:

• Open the cartridge access door and ensure that the ink cartridges are properly installed and seated correctly.:
• Remove the ink cartridges and then reinstall them, making sure they click into place.
• Inspect the cartridges for any visible damage or leakage. Replace any damaged cartridges.

4. Reset the Printer:

• Some models allow a factory reset through the menu on the printer’s control panel. Check your printer’s manual for instructions on performing a factory reset. Note: This will erase all settings and restore the printer to its original factory settings.
• If the printer turns on, you might also be able to perform a reset through the HP Smart app or the printer software on your computer.

5. Update Firmware:

• If you can access the printer’s settings or control panel, check for any available firmware updates. Updating the firmware can sometimes resolve errors.

6. Consult Printer Manual:

• Refer to the Manual:
  • Consult the printer’s manual for specific troubleshooting steps related to the error code 0xb83811b0. The manual may provide additional information or steps tailored to your model.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support