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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎08-23-2024 10:10 AM

HP Recommended
Product: HP DeskJet 3720 All-in-One Printer

Buenas tardes

Desde hace un par de días el cartucho de color me está dando error, tengo tres diferentes y todos dan error. 

El negro lo coge perfectamente e imprime páginas de configuración con el negro, pero no deja imprimir nada más. 

Dice "La impresora está ocupada"

Soy miembro de HP Instant Ink y me dice "Error de cartucho".

Hay alguna vez muy muy rara que parece que detecta el cartucho, con la impresora recién encendida, pero cuando termina de conectarse a internet, vuelve a dar error.

He intentado todo: limpiar cartucho, apagarla, desenchufarla, actualizarla, restaurarla. Todo lo que dice la página.

No sé qué le pasa, ni qué más hacer. Si alguien tiene alguna idea.

Dejo la foto de las luces que tiene encendida, la de la tinta parpadea y si quito el cartucho se queda fija encendida.IMG_20240823_150340.jpg

Gracias

1 person had the same question
3 REPLIES 3

‎08-23-2024 10:12 AM

HP Recommended

Hello @Jencasa , how are you ?

 

Please, try the procedures below:

 

https://support.hp.com/us-en/document/ish_4041652-4041992-16

 

https://support.hp.com/us-en/document/ish_10540024-10540068-16

 

https://support.hp.com/us-en/document/ish_1721989-1461843-16

 

I´m waiting

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‎08-23-2024 11:50 AM

HP Recommended

Todo lo he hecho.

He mirado la página de HP, en español y en inglés. He intentado todo lo que dice y nada.

Gracias por contestar.

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‎08-23-2024 12:30 PM

HP Recommended

Hello @Jencasa 

 

try an assistant as indicated below:

 

HP® Service Center Locator - United States | HP® Support

 

Regards

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