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‎12-14-2023 09:48 PM

HP Recommended
Product: HP ENVY Inspire 7955e All-in-One Printer

Hello. I was connecting my printer after a cold reset to the HP smart app on my phone to set it up again and all was well before I did this. Now I have an error code of "024A493F" No matter what I do, it pops up. I have held the power button, I have unplugged from wall and printer and all I could think besides taking it apart. What does this mean and what fixes it? I am using genuine HP cartridges if that matters.

I'd like to know what triggered this so I don't keep harming my printer. Thank you for any info or suggestions!

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1 REPLY 1

‎12-19-2023 11:37 AM

HP Recommended

Hi @MaddHatter3,

Welcome to HP Support Community.  
Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your HP ENVY Inspire 7955e printer. The error code "024A493F" typically indicates a hardware problem or a firmware issue with the printer. Here are steps you can take to troubleshoot and resolve the issue:

Power Cycle:

  • Turn off the printer.
  • Unplug the power cord from both the printer and the power outlet.
  • Wait for at least 60 seconds.
  • Plug the power cord back into the power outlet and the printer.
  • Turn on the printer.

Update Firmware:

  • Check if there's a firmware update available for your printer on the HP website.
  • If there is, download and install the latest firmware following the instructions provided by HP.

Reset the Printer:

  • Perform a factory reset on the printer to restore it to its default settings. Be aware that this will erase any custom settings you have configured.
  • Refer to your printer's manual or the HP support website for instructions on how to perform a factory reset.

Check Cartridges:

  • Ensure that the genuine HP cartridges are properly installed.
  • Remove and reinsert the cartridges to make sure they are securely in place.

Connectivity Issues:

  • Make sure that your printer is properly connected to the network, and your Wi-Fi connection is stable.
  • Check if the printer is properly paired with the HP Smart app on your phone.

I hope this helps. 
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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