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Error code 0x6100004A ; can not inspect cartridges as it wont move to center; no printer jam

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Microsoft Windows 10 (32-bit)

Tried to follow previous posts but printer cartridge won't move to center for me to inspect individual cartridges. 1st error says paper jam removed tray and replace. 2nd error ck for clogged cartridges - can't get to them. 

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Hi@Angie126, Welcome to the HP Support Community!


I understand you are getting an error message on your HP printer. I'd be really glad to help you with this,


Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a Hard reset on the printer.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

* Now insert the ink cartridges and then try to print a test document and check if it works.


Clear jammed paper from the printer

Make sure the carriage can move freely

Make sure the ink cartridges are inserted correctly


For more assistance, please follow this link.


Is this the document and video you tried?

'Carriage Jam' Message Displays on the Control Panel Display.

Did you try connecting the printer to a wall out and do the reset on the printer?


Keep me posted. Happy to help!


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

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