Error code 0xc19a0013 appeared out of the blue on HP Office Jet Pro 6978

[geomy]

Error code 0xc19a0013 appeared out of the blue on HP Office Jet Pro 6978

[Raj_05]

Hi @geomy,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 0xc19a0013 on your HP OfficeJet Pro 6978 typically indicates a problem with the printhead or ink system. Here are some steps you can try to resolve the issue.

Turn Off and Restart: Power off the printer, unplug it from the power source, wait for about 60 seconds, and then plug it back in and turn it on.

Check and Reinstall the Printhead:

• Open the printer’s front cover to access the printhead.
• Remove the printhead and check for any visible signs of damage or debris.
• Reinstall the printhead securely. Ensure it clicks into place.

Check Ink Cartridges:

• Remove and inspect the ink cartridges for any signs of damage or leaks.
• Reinstall the cartridges, making sure they are properly seated.

Clean the Printhead Contacts:

• Gently clean the electrical contacts on the printhead and inside the printer using a lint-free cloth lightly dampened with distilled water.
• Allow the contacts to dry before reinstalling the printhead.

Update Printer Firmware: Check if there are any firmware updates available for your printer on the HP website and install them if applicable.

Perform a Printer Reset:

• Navigate to the printer's menu and look for a "Reset" or "Restore Factory Settings" option.
• Follow the on-screen instructions to complete the reset.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support