Error code 3 on HP Deskjet 2700e

[Linda50628]

Error code 3. The ink cartridge is jammed but I have shut down the printer. Reseated the cartridges 

Still Error code 3

[Raj_05]

Hi @Linda50628,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Error code 3 on your HP DeskJet 2700e typically indicates an issue with the ink cartridges or a paper jam. Since you've already reseated the cartridges, here are a few more steps you can try to resolve the issue.

Check for Obstructions or Paper Jams:

• Open the ink cartridge access door and carefully inspect for any paper or debris that may be blocking the cartridge movement.
• Make sure there are no paper jams in the input or output tray.

Reset the Printer:

• Unplug the printer while it is on.
• Wait 60 seconds, then plug it back in and power it on.
• Check if the error persists after the reset.

Clean the Ink Cartridge Contacts:

• Turn off the printer and open the cartridge access door.
• Carefully remove the ink cartridges.
• Use a lint-free cloth slightly dampened with water to clean the copper-colored contacts on the ink cartridges.
• Allow them to dry for a few moments, then reinstall them.

Check Cartridge Compatibility:

• Ensure that you are using the correct ink cartridges for your printer model.
• If you're using refilled or third-party cartridges, try using genuine HP cartridges, as compatibility issues can sometimes trigger errors.

Printer Firmware Update:

• Ensure your printer's firmware is up to date. You can do this by using the HP Smart app or visiting the HP support site to check for firmware updates.

I hope this helps.

Take care and have a good day.

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HP Support