Error code 71.02.4a

[cecilia_53-53]

I have an issue with the printer and after restarting, it still doesn’t work

[Garp_senchau]

Hi @cecilia_53-53,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Reset the printer without ink cartridges installed

Clear the error by resetting the printer without the ink cartridges.

1. Open the cartridge access door or lid.
   • If the carriage moves to the center of the printer, continue with these steps.
   • If the carriage does not move to the center of the printer, close the access door or lid. Disconnect the power cord from the printer and power source, wait 60 seconds, and then reconnect the power cord to the printer and a wall outlet. Turn the printer on, and then continue with these steps.
2. Remove the cartridges.
3. With the printer turned on, disconnect the power cord from the printer.
4. Unplug the power cord from the power source.
5. Wait 60 seconds.
6. Reconnect the power cord to a wall outlet and the printer.
   Note: 
   HP recommends plugging the printer directly into a wall outlet.
7. Turn the printer on.
8. Reinsert the cartridges and then close the cartridge access door or lid.
9. Follow the steps to align the printer, if prompted.

Follow the steps to align the printer, if prompted.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,