Error code B84225F2 This error code shows up as soon as the machine logs on, then it bluescreen

[John-T3]

I have HP Office Jet Pro 8725 printer. 

When I turned on the printer it starts and as it complete the initial booting after a few second it stops and displace a blue screen with this error code" B84225F2 " then it goes to the black screen and suggest the printer run into an issue please to turn off and ON the printer. 

I have restart it a few time and it keep happening again and again. 

Any idea what could have caused this?

Thank you,  

[Sneha_01]

Hi @John-T3,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code B84225F2 on your HP OfficeJet Pro 8725 indicates a serious firmware or hardware issue. Here are steps you can take to troubleshoot the problem:

1. Power Cycle the Printer

• Turn off the printer and unplug it from the power source. Wait for about 60 seconds, then plug it back in and turn it on.

2. Check for Hardware Issues

• Inspect the printer for any paper jams, foreign objects, or loose connections inside the printer.

3. Reset the Printer to Factory Settings

• If possible, try to reset the printer to factory settings. This usually can be done from the printer's menu under Settings.

4. Update Firmware

• If you can access the printer's control panel:
  • Go to Settings > Printer Maintenance > Update Firmware. If available, apply any updates.

5. Try a Different Power Source

• Plug the printer into a different power outlet to rule out any power supply issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support