Error code DF90E9 HP OfficeJet 5740

[Gr1s]

When trying to.print a screenshot or other photo from my Samsung S23 smartphone, I only get a blank sheet of paper.  If I paste the photo I to PowerPoint.

[Irfan_06]

Hi @Gr1s,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

The error code DF90E9 on an HP OfficeJet 5740 typically indicates a printer communication issue or a problem with the file format when printing directly from a smartphone.

Here’s how you can troubleshoot and resolve the issue:

1. Ensure Printer Connectivity

• Wi-Fi Direct: If you're using Wi-Fi Direct, ensure your smartphone is connected to the printer's Wi-Fi network.
• Network Connection: Ensure the printer and smartphone are connected to the same Wi-Fi network.
• Reconnection: Restart your printer and reconnect it to the network.

2. Update Printer Firmware

• Kindly refer to the steps on this link to update the printer firmware.

3. Update the HP Smart App

• Ensure that the HP Smart app on your Samsung S23 is up-to-date.
• Use the app to print photos directly instead of the default gallery app.

4. Check File Format

• Some screenshots or images saved in non-standard formats might not print correctly.
• Convert the image to a standard format like JPEG or PNG using a photo editing app or screenshot tool.

5. Test with Other Files

• Try printing a different photo or document to confirm if the issue is specific to certain files.

6. Use PowerPoint as a Workaround

• If pasting into PowerPoint works, the problem might be with how the original file is being processed by the smartphone's print function.
• Save the PowerPoint slide as a PDF or image and then print it.

7. Clear Printer Queues

• Clear any stuck print jobs in the printer’s queue. This can be done via the HP Smart app or the printer’s control panel.

8. Perform a Printer Reset

• Refer to the steps on this link to restore factory defaults.

9. Reinstall the HP Smart App

• Uninstall and reinstall the HP Smart app on your Samsung S23 to ensure no settings or app-related issues are causing the problem.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support