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‎03-26-2025 04:15 AM

HP Recommended
Product: HP OfficeJet 6950 All-in-One Printer
Operating System: macOS 10.14 Mojave

I have the above error code OX1739CE7 on my HP officejet 6950. How do I reset it ?

1 REPLY 1

‎03-27-2025 12:45 PM

HP Recommended

@DaveKenColty, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your error code OX1739CE7! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

When encountering an error code such as OX1739CE7 on your HP OfficeJet 6950 printer, a reset can often help resolve it. Here are the steps to reset your printer:

 

Turn off the printer:

  • Press the power button to turn off your OfficeJet 6950 printer.
  • Disconnect the power cord from the back of the printer.

Unplug the power cord from the outlet:

  • Ensure the power cord is removed entirely from the electrical outlet.
  • Wait about 60 seconds before proceeding.

Reconnect the power cord:

  • Plug the power cord back into the electrical outlet.
  • Reconnect the power cord to the back of the printer.

Turn on the printer:

  • Press the power button again to turn on your printer.
  • Wait for the printer to fully power up.

Check for the error message:

  • Observe the printer's display panel to see if the error message persists.

If the error code remains, it is recommended to update the printer's firmware:

 

Update Printer Firmware

Go to the HP support website:

Download and install the firmware:

  • Follow the on-screen instructions to complete the firmware update process.  

Let me know if this helps!

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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