Error code OX308720D

[Sboler]

Add hp print services and now get error OXB308720D

[Nal_NR]

Hi @Sboler,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the error OXB308720D.

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[IA50112DHK]

I don't have the same initial error code but the other one (OXB308720D) I do have. The printer in question is a HP OfficeJet Pro 8210 printing from a Motorola XT2041-4 mobile phone.

[Nal_NR]

Hi @IA50112DHK ,

Welcome to the HP Support Community

I understand you are getting an error message on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

We need to perform a semi-full reset to restore the printer back to its original settings.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[IA50112DHK]

Thank you for your quick response, I have not received your private message and your link to it isn't working either. I'll see if I can find what your talking about from searching the website.

[IA50112DHK]

I think you sent the private message to the original poster.

[Nal_NR]

Hi @IA50112DHK ,

There seems some technical glitch. Hence you did not receive any private messages.

Kindly check as I have sent it again. Thanks

[IA50112DHK]

SOLVED

Thank you for the support feed back. What I found out was that the memory in my phone (Motorola XT2041-4) was full. After doing a hard reset and loading everything back in I gained about 40% of memory back. For this the HP Smart app had to be setup again, and all is working again.

[Nal_NR]

Hi @Sboler,

Fantastic 🙂 I truly appreciate your time and patience.

If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!