Error code OXB8193162

[Amazingtori]

There’s this error and I don’t know how to clear it

[Raj_05]

Hi @Amazingtori,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Error code OXB8193162 on your HP OfficeJet 8015e typically indicates a hardware issue, often related to the printhead or cartridges. Here’s a step-by-step guide to troubleshoot and hopefully clear the error.

Turn Off the Printer: Press the power button to turn off the printer. Unplug it from the power source for about 60 seconds.

Check the Cartridges:

• Open the cartridge access door.
• Remove the ink cartridges carefully.
• Check for any protective tape or packaging still on the cartridges.
• Inspect the cartridges and the printhead area for any visible damage or debris.

Clean the Printhead Contacts:

• Use a lint-free cloth slightly dampened with distilled water to gently clean the contacts on the printhead and cartridges.
• Allow them to dry completely before reinserting them.

Reinsert Cartridges: Place the cartridges back into their slots, ensuring they are seated correctly.

Close the Cartridge Access Door: Ensure it clicks into place securely.

Plug in and Power On: Plug the printer back into the power source and turn it on.

Run Printer Diagnostics:

• On the printer's control panel, navigate to the setup or tools menu.
• Look for a diagnostics or printer maintenance option and follow the instructions.

Update Firmware:

• Check if there’s a firmware update available for your printer. Updates can sometimes resolve issues related to error codes.

Reset the Printer:

• If the above steps don’t work, you might need to perform a factory reset. Check the printer’s manual or HP’s website for instructions on how to reset your specific model.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support