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‎11-28-2020 05:58 PM - edited ‎11-29-2020 01:35 PM

HP Recommended
Product: HP OfficeJet 5258
Operating System: Microsoft Windows 7 (64-bit)

The error code OXDOOODEAD KERNEL_EXEC_ST is showing on the control panel of my HP OfficeJet 5258 printer.  I have unplugged many times, but it won't go away.  It shows up as soon as I plug it back in and nothing happens....the ink cartridges don't even move.  I can't do anything with this printer and I just bought it, brand new, in October 2020.  Please help!

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1 person had the same question
1 REPLY 1

‎12-07-2020 04:15 AM

HP Recommended

Hi @Ineedhelp73,

 

I'd like to help!

 

Let's try a power reset on the printer

 

Reset the product

 

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

 

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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