cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
70
Flag Post

Error code Ox61000073

HP Recommended
HP ENVY 4520

Get error code Ox61000073.  Reset printer and get one copy before getting the error again. Done alignment and cleaning with no improvement. Any solutions other than buying a new printer?

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
14,341 14,333 941 1,117
Message 2 of 2
Flag Post
HP Recommended

@Paleorock, Welcome to the HP Support Community!

 

Let us try these steps:

 

Make sure there are no paper jams inside the printer and the carriage is moving freely.

Refer to the steps from this document. 

 

For more info on resolving 0x errors, refer to this document - '0xc19a0005' or Similar Error Code Displays

 

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation