Error code c4eb8024

[Rhonda614]

The error code c4eb8024 is displayed on a blue screen on my printer, I have tried to reset it per the instructions but it has not worked. 

[Raj_05]

Hi @Rhonda614,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code "c4eb8024" on your HP ENVY Photo 7855 All-In-One Printer typically indicates a hardware issue or a problem with the printer's firmware. Here are some steps you can try to troubleshoot the issue.

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 1-2 minutes.
• Plug the printer back in and turn it on.

Update Firmware:

• Check if there are any firmware updates available for your printer on the HP website.
• If updates are available, download and install them according to the provided instructions.

Check for Paper Jams:

• Sometimes, paper jams can trigger error codes. Open the printer cover and check for any jammed paper.
• If you find any, carefully remove it, ensuring not to tear the paper.

Reset the Printer:

• Press the Power button to turn off the printer.
• Disconnect the power cord from the rear of the printer.
• Wait for about 60 seconds.
• Reconnect the power cord to the printer.
• Press the Power button to turn on the printer.

Clean Printer Contacts:

• Turn off the printer and unplug it from the power source.
• Open the ink cartridge access door and remove all ink cartridges.
• Clean the electrical contacts inside the printer and on the ink cartridges using a lint-free cloth lightly moistened with distilled water.
• Allow the contacts to dry completely.
• Reinstall the ink cartridges and close the ink cartridge access door.
• Plug the printer back in and turn it on.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support