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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Error code on 6555e printer

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05-30-2025 01:12 PM
What do I do with an error code of
FO.O1.01.02
printer was only 4 months old. Will this be covered under warranty? And, to contact warranty, do I go through tech support 1st? Because I can’t find “ warranty” phone number
06-01-2025 08:30 PM
@Squirrel752, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Restart the Printer
- Turn off the printer.
- Unplug the power cord from the back of the printer.
- Press and hold the power button for 30 seconds.
- Wait for 60 seconds and connect the power cord back in.
- Turn on the printer.
Run HP Smart:
- Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
- Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support
Update Printer Firmware (Update the firmware on an HP printer | HP® Support)
- Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
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Regards,
Garp_Senchau
I am an HP Employee