Error code oxb8000000

[stacey024]

There is an error code on the screen OXB8000000.  What do I do?

[stacey024]

New code OXBAOD776

[Echo_Lake]

@stacey024

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

I understand you are not able to use the printer due to this 0x error. To assist you better, is the printer stuck at this error?

If not, then we can perform a factory reset on the printer to resolve this issue. You should be able to access the home screen of the printer to do this.

On the printer control panel display, from the Home screen, swipe left to select Setup

Touch Tools, touch  Restore Factory Defaults and then follow the onscreen instructions.

If the printer is stuck on the error, check for any jams inside the printer, refer to - Paper Jam Error

Make sure the print carriage is moving freely - Carriage jam or E3 error

If the error persists, I'm afraid this is a hardware failure. 

Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/  
          

Hope this helps!              
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