Error in reboot

[Levon2330]

B8157FFE - code of the error, after rebooting printer officejet 9010. How I can solve this?

[Raj2111]

Hi @Levon2330 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP printer getting error B8157FFE,  I apologize for any inconvenience this may have caused. I'm here to help you today.

Here are some steps you can take to resolve this error:

1. Check the Ink Cartridges

• Remove and Reseat the Cartridges: 
• Clean the Cartridge Contacts: Gently clean the metal contacts on both the cartridges and the contact points inside the printer using a soft, lint-free cloth. Ink residue or dirt can sometimes cause communication issues.

2. Power Cycle and Reset the Printer

• Power Off and Unplug: Power off the printer and unplug it from the wall for at least 60 seconds. This will help reset any internal errors.
• Reboot: After waiting, plug the printer back in and power it on. Sometimes a hard reboot can clear temporary errors.

3. Perform a Printer Reset (Factory Reset)

• To reset the printer:
  1. On the printer’s control panel, press the Setup icon (gear icon).
  2. Navigate to Printer Maintenance or Restore Defaults.
  3. Select Restore Network Settings or Restore All Defaults (depending on what options are available).
  4. After resetting, try reconnecting the printer and reinstalling any necessary software or drivers.

4. Check for Firmware Updates

• HP Support Website: Visit HP’s official support site to download the latest firmware for the HP OfficeJet 9010. Click here

5. Check for Paper Jams

• Clear Any Obstructions: 
• Check the Rear Paper Tray: Some printers have a rear access door or paper tray that can get blocked. Ensure that this area is clear.

6. Try Different Cartridges (if available)

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[Levon2330]

Good day! Im afraid, but your solutions are not helpful. Please note, that on officejet 9010 there is no gear icon, about what you wrote in your advices. There is any other advice, could you do?

[Raj2111]

Hi @Levon2330 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

-Regards

Raj-HP Support