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Error lights flashing on Envy 6032, sent 67/305 instead of 305 cartridges

HP Recommended
HP Envy 6032
Microsoft Windows 10 (64-bit)

I recently received my first instalment of free ink from HP.  I noticed that the cartridges are double the size of the originals and are 605/305's instead of 305's.  Following advice on here I inserted them as I understand the cartridges HP send out are much larger, however now lights are flashing on the printer - one under the black cartridge and the white oblong on keypad keeps changing to an e shape.  These lights were not flashing until I changed the cartridges.  Can anyone help please?

 

Thanks

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HP Support Agent
HP Support Agent
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HP Recommended

Hi @Ce293,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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