Error message 049834e8

[Danni1990]

hp office jet pro 8028e

 

[A_Gayathri]

Hi @Danni1990,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the error code 049834e8 on your HP OfficeJet Pro 8028e All-in-One Printer indicates a firmware or hardware issue. Here are steps to troubleshoot and resolve the problem:

1. Restart the Printer

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds.
• Plug it back in and turn it on to see if the error persists.

2. Check for Firmware Updates Update the firmware on an HP printer

• Ensure your printer firmware is up-to-date:
  1. Download and install the HP Smart app on your computer or mobile device.
  2. Open the app and connect it to your printer.
  3. Check for firmware updates under the Printer Settings or Advanced Settings menu.
  4. If updates are available, install them.

3. Perform a Power Reset

• With the printer turned on:
  1. Disconnect the power cord from the back of the printer.
  2. Unplug the power cord from the wall outlet.
  3. Wait for 2-3 minutes.
  4. Reconnect the power cord to the printer and wall outlet.
  5. Turn the printer on.

4. Perform a Semi-Full Reset

• A semi-full reset clears the printer settings to default but does not affect the firmware:
  1. Unplug the printer.
  2. While holding the # and 6 buttons on the printer’s control panel, plug the printer back in.
  3. Release the buttons when the printer turns on or a reset message appears.

5. Reinstall the Printer

• Remove the printer from your computer:
  1. Open Settings > Devices > Printers & Scanners.
  2. Select your printer and click Remove Device.
• Reinstall the printer using the HP Smart app or the drivers from the HP website.

6. Check for Hardware Issues

• Inspect the printer for any physical damage or loose components.
• Ensure there is no paper jam, debris, or foreign object inside.

I hope this helps. 

Take care and have a good day.

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