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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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ecwhitby
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Solved!

Error message B305DFF9

HP Recommended
OfficeJet Pro 9018
Microsoft Windows 10 (64-bit)

I keep getting error message B305DFF9.  My software is up-to-date ( just tried to update the firmware today, and the installed software was up-to-date).  Unplugging the printer clears the error message temporarily.  Recommendations?

8 REPLIES 8
Kumar0307
HP Support Agent
HP Support Agent
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@ecwhitby, Welcome to the HP Support Community!

 

I understand you are not able to print due to this intermittent error. We will have to perform a factory reset on the printer.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

ReadingRes
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I also have this error message on my OfficeJet 9018. Within a few hours of each use, the printer blue screens and requires pulling the power and restarting. None of the tips posted that I have seen have worked. Perhaps the "reset" referenced below would work?

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Betty0610
HP Support Agent
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@ReadingRes

 

Welcome to the HP Support Community.

 

I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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rm38
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Hello, I keep posting here hoping to get someone to send the instructions for the reset. I'm not sure why some posts get replied to but not others. It has been three weeks of trying to fix this problem.

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Laura725
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Spoiler
I am having the same problem with my 9018. Turning on and off solves it temporarily, and then the error reappears. I also tried removing the print cartridges.

Help!
Spoiler
I am having the same problem with my 9018. Turning on and off solves it temporarily, and then the error reappears. I also tried removing the print cartridges.

Help!

 

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Jay_G24
HP Support Agent
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Hi @Laura725,

 

I'd like to help!

 

We can perform a factory defaults on the printer to resolve the issue

 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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rm38
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Hi Jay, I keep posting about the same problem (a 9025 with the B305DFF9 error) and you skipped my message going on to the next complainant. I'd really appreciate a response as the printer is useless without a reset or new firmware. Thank you.

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Jay_G24
HP Support Agent
HP Support Agent
10,891 10,861 796 892
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Hi @rm38,

 

I'd like to help!

 

We can perform a factory defaults on the printer to resolve the issue

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Reply
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