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‎05-09-2023 07:01 AM - last edited on ‎05-11-2023 08:38 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

Following a sudden power cut my printer has been stuck on a blue screen with the error code  B89F9550 - I have tried holding the power button in, unplugging it at the mains and leaving it off for a while, but I can't get any other screen to appear.  Any assistance gratefully received.

2 people had the same question
2 REPLIES 2

‎05-11-2023 10:48 AM

HP Recommended

@cutts2

 

Welcome to the HP support community.

 

I understand that you are getting a B89F9550 error, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎07-04-2023 11:22 AM

HP Recommended

Hello, I am also having this same issue with a persistent error code B89F9550. Can you please send me the instructions for resetting the printer? Thank you.

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