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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎01-28-2025 12:17 PM

HP Recommended
Product: HP OfficeJet Pro 8720 All-in-One Printer
Operating System: Microsoft Windows 11

Printer will only print 2-3 pages then show error message: Ox61000020. Anyone know how to solve this error?

1 REPLY 1

‎01-28-2025 02:19 PM

HP Recommended

@Mandy0689, 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding Error message Ox61000020!  
We're thrilled to have the opportunity to assist you and provide a solution. 

 

The error code 0x61000020 on your HP OfficeJet Pro 8720 All-in-One Printer typically indicates an issue related to the ink system or paper feed mechanism. Here are some steps you could follow:

Restart the Printer

  1. Turn off your printer and unplug the power cord.
  2. Wait for at least 60 seconds.
  3. Reconnect the power cord and turn the printer back on.
  4. Try printing again to check if the error persists.

Check for Paper Jams

  1. Open all accessible printer doors (input tray, output tray, rear access door) and inspect for any paper jams or debris.
  2. Gently remove any stuck paper. Ensure no torn pieces are left inside.
  3. Close all doors securely.

Clean and Reseat Ink Cartridges

  1. With the printer turned on, open the ink cartridge access door.
  2. Wait until the carriage moves to the center.
  3. Remove the ink cartridges and inspect them for any residue or leaks.
  4. Clean the electrical contacts on the cartridges and the carriage using a lint-free cloth slightly dampened with distilled water.
  5. Reinsert the cartridges firmly and close the access door.

Perform a Power Reset

  1. With the printer on, disconnect the power cord from the back of the printer and the wall outlet.
  2. Wait for at least 2 minutes.
  3. Plug the power cord back in and turn the printer on.

Update Printer Firmware

  1. Download and install the latest firmware updates. here is the link for your printer's latest firmware update.

Reset to Factory Defaults

  1. From the printer's control panel, go to Settings > Printer Maintenance > Restore > Restore Factory Defaults.
  2. Follow the on-screen instructions to reset the printer.

 

Take care, and have an amazing day! 
 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

 

Regards, 

ZOEY7886
I am an HP Employee

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