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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-22-2025 07:39 PM

HP Recommended

Seeking assistance, I replaced the black ink cartridge as directed and the printer said there was an error

 

1 REPLY 1

‎09-25-2025 07:19 AM

HP Recommended

Hi @Gr8Smile69 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thank you for reaching out, and I’m truly sorry you’re facing this issue. It’s frustrating when a simple cartridge replacement leads to an unexpected error—especially when you're following the instructions precisely. 

 

Let’s walk through a few steps to help resolve this and get your printer back to normal.

 

1. Power Reset the Printer

  • Turn off the printer using the power button.
  • Unplug the power cord from both the printer and the wall outlet.
  • Wait at least 60 seconds.
  • Plug the cord directly into a wall outlet (avoid surge protectors).
  • Power on the printer and check if the error clears.

 

2. Re-seat the Cartridge

  • Open the cartridge access door.
  • Remove the black cartridge and inspect:
    • Copper contacts for smudges or ink residue
    • Plastic tabs for damage or misalignment
  • Clean the contacts gently with a lint-free cloth slightly dampened with distilled water.
  • Let it dry completely and reinstall the cartridge firmly.

 

3. Check Cartridge Authenticity

  • Ensure the cartridge is genuine HP and compatible with your printer model.
  • If it’s refilled or third-party, the printer may reject it.

 

4. Update Printer Firmware

 

5. Try a Different Cartridge

  • If possible, test with another black cartridge from a different batch.
  • Even new cartridges can be defective or improperly filled.

 

If the error remains after these steps, the issue may be due to:

  • A faulty cartridge sensor
  • A logic board error
  • A firmware lockout triggered by cartridge recognition failure

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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