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Message 1 of 2
49
Flag Post

Error message on printer

HP Recommended
HP Office Jet Pro 8740

I have new message that just popped on my Printer display screen stating - Print Head not aligned or Not connected.

I just printed with this printer with no issues 10 minutes prior to this message showing up.

 

I only use HP Instant Ink Cartridges  supplied by HP.

 

Don’t why this all of shows on printer.

 

Any ideas - recommendations would be appreciated.

 

vl

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@FisherKing69, Welcome to the HP Support Community!

 

Let us try these steps:

 

Kindly perform step 3 from this document -  HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

To resolve alignment issues, refer to - Alignment Errors

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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