Error on HP officejet 4650

[Smecha]

Hi, my printer was flashing print error code 0XB39FF018 and now it will not print.  Thank you for your help.

[Sneha_01]

Hi @Smecha,

Welcome to the HP Support Community

I understand you are getting an error message 0XB39FF018 on your officejet. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

Click here to download and install the latest printer firmware from your product

Click here to know different methods of updating printer firmware.

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Smecha]

I tried to update the firmware but it gets almost through the whole process and then just opens a blank screen and sits there and won't do anything.

[Smecha]

I also did the power drain but that did not help. 

[Nal_NR]

Hi @Smecha,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

As a last resource, let's perform a semi-full reset to restore the printer back to its original settings and see if that works.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[daveburf]

This method of unplugging power at both the printer and the wall, and disabling the surge protector, worked like a champ. I'm printing great copies once again!!! Thanks for the solution.

[Will-2024]

I had a different problem: HP Smart stopped being able to do scans (OfficeJet 4650 connected to a Windows computer). It had been working for years before today.

Unplugging/re-plugging the printer did not help.
Scan Doctor indicated a failure at the "HP Scan" step.

I installed latest firmware and also ran the  "Print and Scan Driver" utility (Full_Webpack-40.15.1231_1-OJ4650_Full_Webpack.exe).  Note: the "Print and Scan Driver" utility got as far as the "Activation" step and then it displayed a blank window. When I clicked to close the Window, it offered me a link to resume later. I closed the window and then pasted the "resume" link into a browser. This seems to lead me to installing HP Smart, which I already have. But now the scanner works, or at least Scan Doctor can do a Test Scan, which I used to do to scan a real document and save it as a PDF.

The weird thing is, HP Smart still give the same error.  Maybe that will be fixed if I reboot my computer?  But if all else fails, it seems like I can scan if I use Scan Doctor to do a "Test Scan"