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Message 1 of 2
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Error on printer saying cartridges appear to be missing. The tape has been removed and both cartridg

HP Recommended
HP Envy Photo 7120
Microsoft Windows 10 (64-bit)

I keep getting an error on my printer saying that “cartridges appear to be missing”. Both cartridges are properly installed. The tape on the cartridges have both been removed and the contact points are both clean.

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HP Recommended

@Mike1024

 

Welcome to the HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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