Error pantalla azul

[Jesus1970]

Tengo este error recurrente en mi impresora, me aparece pantalla azul con el codigo D818B828, no soy capaz de Encontrar ninguna información sobre este error en hp.

alguna sugerencia?

[Raj_05]

Hey

Hope you are doing fine!

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Regards

[Jesus1970]

I'm getting this recurring error on my printer: a blue screen with the code D818B828. I haven't been able to find any information about this error on the HP website.

Any suggestions?

[Kuroi_Kenshi · Accepted solution]

Hi @Jesus1970,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your printer is showing a blue screen with the error code D818B828. Let’s go through a few steps to check what could be causing this.

Power Reset the Printer

With the printer turned on, disconnect the power cord from the back of the printer.

Unplug the power cord from the wall outlet and wait for about 60 seconds.

Plug the power cord back into the wall and then into the printer.

Turn the printer back on and check if the error clears.

Check for Stuck Cartridges or Paper

Open the ink access area and inspect for any paper jams, stuck carriage movement, or loose ink cartridges.

Ensure the cartridges are seated correctly and the carriage can move freely from side to side.

Disconnect External Devices

If your printer has a USB drive or memory card inserted, remove it.

Disconnect any USB cables or network cables, leaving only the power cord connected, then restart the printer.

Update the Printer’s Firmware (if accessible)

If the printer starts normally after a reset, connect it to Wi-Fi and check for any available firmware updates via Setup → Printer Maintenance → Update the Printer.

Keeping the firmware updated can prevent internal software crashes.

Try a Different Power Outlet

Plug the printer directly into a wall outlet instead of a surge protector or extension cord.

Power fluctuations can sometimes cause firmware or hardware errors like this one.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,