Error printing on HP Photosmart 6520, can't print test page or from any app including emails

[snapper1328]

Constant message stating: Error printing on HP Photosmart. Can not print test page from HP print diagnostic tool or from any other application or emails. Just a generic notification w/same message all the time. Ran all trouble shooting diagnostics many times, rebooted many time, It is WI FI connected and that is fine as well. Have just about run out of patience and do not know of any other alternative to try. All drivers and updates are current.

[sandytechy20 · Accepted solution]

@snapper1328

Welcome to the HP support community.

Are you able to make a copy?

Meanwhile:-

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[snapper1328]

Thanks, The firmware update successfully corrected the long standing issue.

Tom

[sandytechy20]

@snapper1328

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.