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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Error-printing or offline

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Microsoft Windows 10 (64-bit)

My printer HP colour laserjet MFP M283fdw is either offline or says 'error-printing'.


I can print from my iphone but not either laptop.


I have:

turned printer off and back on

reset printer

turned laptop on and off

Run  HP Print and Scan Doctor 

Assigned a manual IP address (not sure i did it correctly though!)


Can anyone give me any other options?



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Welcome to the HP Support Community!


Don't worry I'll try to help you out.



Check the printer status

  • Make sure the printer is selected as the Default
  • Check if the ‘Pause Printing’ or ‘Use Printer Offline sections have been selected
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If you’re using Windows 10, it’s worth checking for the latest Microsoft update. On 12th April they released an update to improve the discoverability of printers when they resume from sleep mode. This update can help prevent occurrences of your printer going offline, especially for wireless connections


Try resetting the printer & checking the connection status (details in Step3 of the link below)



The HP Print and Scan Doctor is a useful tool to diagnose and resolve printing problems


There are other tips in the link below (such as making sure the correct port is selected and creating a manual IP address connection)


Hope this helps! Keep me posted.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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