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‎07-07-2020 02:43 PM

HP Recommended
Product: Envy 5032

I have bought a new wifi mesh.  I have tried all the procedures described In the manual and on the Internet, but it still will not connect to the new network.  When connecting to the new wifi router it states that the network is unsecured, and does not ask for the password.  Obviously, I have a password to connect to the wifi; so it fails every time.  I have reset to factory settings, etc etc; and have now run out of ideas.  Anyone with a fix?

1 REPLY 1

‎07-10-2020 07:25 AM

HP Recommended

@ChrisHT

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest we perform a Semi Full reset first and then setup the printer once again

 

I have sent the instructions to your Inbox

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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