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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎03-18-2025 06:57 AM

HP Recommended
Product: HP Envy 6500e

I am trying to set up my new printer error code 77.02.02 keeps coming up. I am trying to install ink cartridges 

Category:
3 people had the same question
1 REPLY 1

‎03-23-2025 03:30 PM

HP Recommended

@Nette-Marshall1, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your HP Envy 6500e - Error Code 77.02.02 While Installing Ink Cartridges! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

Error 77.02.02 usually pops up when there’s an issue with the ink cartridge installation. Here are a few steps to fix it:

 

Check Cartridge Compatibility

Make sure you’re using genuine HP ink cartridges that are compatible with your HP Envy 6500e.

If they’re third-party cartridges, they might not be recognized properly.

 

Reinstall the Cartridges

Turn off the printer and unplug it from power.

Open the cartridge access door and carefully remove the cartridges.

Check for any protective tape or packaging still attached—this is easy to miss!

Reinsert the cartridges securely until they click into place.

 

Reset the Printer

Plug the printer back in and power it on.

Disconnect from Wi-Fi, wait a minute, then reconnect.

Try installing the cartridges again and see if the error clears.

 

Check for Firmware Updates

On the printer control panel, go to Setup > Printer Maintenance > Update the Printer to ensure your printer is running the latest firmware.

If the error persists after these steps, let me know! We might need to do a deeper troubleshooting check. 😊

Looking forward to hearing how it goes!  

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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