Error, with complications

[hoofstep1]

Error message reads only 0XP8000530.

This happened after I put a new black 60 cartridge in.

I have read instruction pages on Hp support and in forum stating "turn on, then remove both ink cartridges, then unplug for 60 seconds...blah blah...." Well, the cartridges are all the way to the right hand sde of the carriage, so I can only remove the colored one. I can't even get near the black one, so I can't try the solution.

I need a fix, and I would like to know why the whole machine freezes up and completely loses its wireless capability and absolutely fails to communcate. Just because when I understand things, it is easier to work on them and make good judgment calls in lieu of looking yet more solutions up. Thenks. I will check back tonight when I get home from work. 

[sandytechy20]

@hoofstep1

Welcome to HP support community.

Provide the printer model number or the product number?

Reply with the requested information for more assistance.

Cheers.

[hoofstep1]

Oh heck I knew I'd forgotten something.

Printer is an officejet 4630.

[sandytechy20 · Accepted solution]

@hoofstep1

Welcome to HP support community.

As you have done all the troubleshooting steps already.

Try to update the printer firmware.

Refer this HP document for the steps to update:- Click here

If the issue persists, I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several other.

Cheers.