Errorcode 011A17FF I have an HP OfficeJet 250 Mobile Printer that is stuck on this error code.

[ninibug]

Errorcode 011A17FF I have an HP OfficeJet 250 Mobile Printer that is stuck on this error code.

The printer starts up then a few seconds later says a blue screen with the following error code 011A17FF then goes black says there is a problem and needs to restart.

I have tried resetting the power, and using a wall outlet with and without the battery installed. There is no way to run a firmware update because the printer does not stay on long enough to install.

Any suggestions?

[Rainbow23]

Hi @ninibug,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are getting blue control panel screen with error code 011A17FF on your HP OfficeJet 250 Mobile Printer.

Please follow the steps listed below for product reset:

1. Turn the printer on, if it is not already on.

2. Leave printer on and completely idle for at least 1 hour.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on. Now check the control panel display.

You may also upgrade the firmware by following this document.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ninibug]

This did not work. The printer still goes to a blue screen immediately upon starting up and then a black printer error screen saying to restart the printer. It is not possibly to update the firmware as the printer does not stay on long enough to connect to a computer.

[Rainbow23]

Hi @ninibug,

I suggest that you contact HP Service Center in your location from this web link.
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.