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‎12-08-2020 04:47 AM

HP Recommended
Product: Color Laser Jet Pro MFP M277dw
Operating System: Microsoft Windows 10 (64-bit)

Dear ladies and gentlemen,

I fed photo paper to my printer via the paper drawer, but it did not feed it.
From now on it does also not scan and print anymore and also makes loud "rattling noises". I can't do anything with the device anymore.
Also when I want to turn on the device (it does not turn on anymore), there is just loud noise, which does not stop.

Do you know the source of the problem?
I already removed the right side cover, but I cannot see anything. I bought it in 2017.

Maybe someone had the same problem and can help me please!

Thank you in advance and I am looking forward to hear from someone.

In attached there is a video of the printer and you can hear the noise clearly.

Best regards

Category:
1 REPLY 1

‎12-18-2020 06:27 AM

HP Recommended

@kingkong79

 

Welcome to the HP Support Community.

 

Try connecting the Printer to a different wall outlet directly.

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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