Event 69962

[ReinhardW22]

LED on Deskjet 2700 blink and Event ID 69962 

[Kuroi_Kenshi]

Hi @ReinhardW22,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

Identify the LED Blinking Pattern

Different LED blinks indicate different issues:

• Power button blinking: Printer is in standby mode.
• Wi-Fi light blinking: Printer is disconnected from the network.
• Ink alert light blinking: Low or faulty ink cartridge.
• Paper light blinking: Paper jam or empty tray.
• Both ink and paper lights blinking: Hardware error.

Check your printer’s screen (or HP Smart app) for error messages.

Restart the Printer 

• Turn off the printer and unplug it for 60 seconds.
• Plug it back in and turn it on.

Check Ink Cartridges

• Open the printer and remove the cartridges.
• Wipe the gold contacts with a dry lint-free cloth.
• Reinsert them firmly and close the cover.

Clear Paper Jams 

• Open the printer back panel and check for stuck paper.
• Remove any jammed paper gently, then restart the printer.

Reset the Printer 

1. Turn off the printer.
2. Press & hold the Power + Cancel buttons for 10 seconds.
3. Release them and let the printer restart.

Reinstall Printer Drivers

• Download & install the latest drivers from HP Support.

Fix Event ID 69962

If this event appears in Windows Event Viewer, it's a network-related error. Try:

• Restarting your router and reconnecting the printer to Wi-Fi.
• Using USB mode instead of Wi-Fi to check if the error disappears.

💙 Let me know what the LED pattern is, so I can help more precisely!

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,