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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎02-27-2025 08:24 AM

HP Recommended
Product: HP OfficeJet Pro 8035 All-in-One Printer

Event Code 62.80.AO- I powered down and restarted -- Cleaned print head - restored factory default- still getting code and no 

print- Please advise, Thanks

Category:
1 REPLY 1

‎03-04-2025 08:22 AM

HP Recommended

@RichieFenton-1, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding Event Code 62.80.AO! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

Event code 62.80.A0 for an HP printer indicates a paper jam or obstruction in the printer. To resolve this issue, follow these steps:

 

  1. Turn off the printer and unplug it from the power source.
  2. Open all access points and remove any paper or objects causing the jam.
  3. Check for any torn pieces of paper or debris and remove them.
  4. Reassemble the printer and plug it back in.
  5. Turn on the printer and try printing again.

Refer to this HP document for more assistance:- Click here

 

Keep me posted. 

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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